IFA Forums / Training & Operations Forum / Training & Operations Forum

College Hunks Hauling Junk Seeking National Assistant Coach

s5cents — Thu, 04 Mar 2010 12:32:23 GMT

National Assistant Coach

Are you a leader? Do you have the ability to push others to perform at their best levels?

College Hunks Hauling Junk (1800JunkUSA.com) is the fastest growing junk removal company in the nation. With 26 franchises operating across the country, we will continue to grow in 2010 and are creating an All-Star team.

National Assistant Coach responsibilities include:
- Assist with Franchisee Accountability Coaching
- Provide Franchisee Customer Support – ‘Help Desk’
- Streamline Franchisee Reporting & Communications
- Develop Ongoing Training Programs

National Assistant Coach should have:
- Track record of successfully reaching business goals and helping others do the same
- Management and leadership experience
- Previous sales experience a plus
- Marketing and financial statement knowledge
- Microsoft Office Expert - primarily Word and Excel & Web Superstar
- 'Figure it Out' and problem solving mentality
- Excellent Verbal & Written Communication Skills
- Organizational Skills
***Franchise experience is preferred

Join a company culture that has been featured on Oprah.com, Shark Tank and dozens of other television shows and publications. For more information on our brand visit 1800JunkUSA.com.

Compensation: 25K-30K + Performance Bonuses

Please email hunkjobs@1800junkusa.com. PLEASE COPY AND PASTE YOUR RESUME - ALL ATTACHMENTS WILL BE DELETED.

Online Operations Manual

Ms. Traci Lyle, CFE — Tue, 04 Aug 2009 16:42:31 GMT

We are considering transferring our Operations Manuals from a paper version to being housed online. We are looking for pointers on making this transition. Thanks in advance for your assistance.

How I Improved Employee Productivity

RetailChainFranchise — Mon, 25 Jan 2010 17:23:19 GMT

As franchisees, we are all tolled with dealing with predefined systems and operations. One thing that we do have a lot of control over is who we hire. Employees are the front-line face of my business. Therefore, I make sure that my team is satisfied with work and feels that they are valuable. One new tool that I found that has made employee communication much easier is called Input Ladder. It allows my team to send me feedback, concerns and ideas in a honest and direct manner, because I receive the comments anonymously. Since using it, my team has been more productive, happy and has represented my company in a better manner. I figured that I would spread the word about this cool product. The website is InputLadder.com. Good luck to everyone. Owning a business is tough but very rewarding.

How are you running your annual conference?

dMatthews — Wed, 15 Oct 2008 18:54:18 GMT

I am interested in how other Franchisors are structuring their annual conference. We charge a registration fee and participants are responsible for all their travel and hotel expenses. Our registration fee covers the meals and materials for each person for a 3 day conference without any margin to cover additional conference costs such as speakers, production, etc. We get approximately 60% to 65% participation from our network. I am interested to know how other Franchisors are structuring their annual conference fees and what kind of network participation you achieve. I would also be interested in innovative methods that you are using to help your franchisees get the most learning and networking out of the conference experience. Thanks for your help.

Leadership training for nationwide franchise

Debbie H — Fri, 25 Jan 2008 12:21:13 GMT

I'm interested in learning about Leadership training that Corporate provides for the franchise network:

1. How are the leadership needs determined?

2. How is the training implemented?

3. How are the leadership initiatives measured?

Thanks!

Get the Most from a Franchise Training Program

godgift — Thu, 18 Jun 2009 07:08:54 GMT

Usually, when you start a business you have to rely on your own expertise and knowledge. But when you start a new franchise business, the franchisor has a training program already in place to familiarize you with the product and/or service, along with the franchise's way of doing business. A franchisor training program is one of the major benefits of franchising. It lets you acquire skills rapidly through the initial training program, and then gives on-site and ongoing training to reenforce those skills.

A training program needs to thoroughly prepare you to run your new franchise business. How well the program achieves this objective reflects the effectiveness of the training. It also shows the level of care and concern the franchisor has for its business and for its franchisees.

A good training and support program is the backbone of any successful franchise business. Before becoming a franchise owner, be sure the franchisor has a solid training and support program. This information should be outlined in the Franchise Disclosure Document (FDD). In addition, be sure to discuss it not only with the franchisor, but also with existing franchise operators who received the training.

A good basic franchise training program should cover these topics:

* What you need to know about the product or service
* How to find the right real estate
* Dealing with leases, permits, and building design
* Hiring and managing employees
* How the franchise conducts marketing and merchandising
* How to do the business accounting
* Where to get supplies and inventory
* Getting the equipment you need for the business

Most programs begin with intensive basic training that is conducted at the franchisor's headquarters. Usually done in a classroom setting, this is where you learn all about the inner workings of the business. During this part of the training, you need to ask a lot of questions and take notes in order to get the most from the experience. Also, ask about documentation for the training, including an operations manual and any training manuals and/or materials the franchisor can provide.

In addition to the initial basic training, franchisors also offer on-site training. This means that representatives of the franchisor come to your business site and guide you through your grand opening and first week or so of business operations. This allows you to get hands-on training and become comfortable with the daily running of your new business. Ask as many questions and get as much advice as you can.

Ongoing training and support from the franchisor can include newsletters, meetings, networking, Internet sites, evaluations, toll-free phone lines, field op

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godgift
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Attorney-Attorney

Gift Card Policies

Abacus — Thu, 12 Nov 2009 17:18:59 GMT

I am researching the gift card policies of Franchisors. I would like to find out how the sales / remittance policy works at other franchise groups. I have experience with a group with the following policy and want to find out if this is unusual or the norm;

Policy: When a gift card is sold at a retail loction the franchise owner pays the Franchisor the full amount. When a gift card is redeemed the Franchisor pays the full amount to the franchise owner where the gift card is redeemed.

Under this policy the Franchisor acts as the Fed Reserve and holds the "float".

Is this a common or uncommon policy?

Ranking and Incentive System

corozco — Tue, 10 Nov 2009 10:06:47 GMT

I am working on setting up a system to rank the franchisees in my organization and establish an incentive program for them. I would like to obtain information on how other franchisors have created a similar system. Among the goals we have for this system are to plan and better organize the support we provide to the franchisees and to motivate a higher level of performance in our franchise community.

General Contractors help....

CEX Fran — Thu, 01 Oct 2009 11:41:12 GMT

We are currently looking to add a few company locations throughout the USA within the next few months. Most of these locations will be on the West coast. Does anyone know of some good general contractors out there?
Thanks for your help!!

Needs Assessment Training

HET — Tue, 15 Sep 2009 14:27:57 GMT

Has anyone had any success with conducting training on Needs Assessment (specifically for a franchise company)? This would be training for the Franchisor employees - to help ensure we are understanding what the franchisees need?

Conference Speakers

John6500 — Wed, 10 Jun 2009 16:19:34 GMT

I'm new to this forum, but I'm looking for break-out session speakers for our upcoming conference in the topic areas of marketing, sales and business operations.

We're also looking for a good keynote speaker. Any recommendations would be very much appreciated.

John Ovesen
Franchise Services Manager
WIN Home Inspection

Sales Leadership: Stop Making Excuses, Engage Your Channels and Deliver Success

bobbrogan — Mon, 17 Aug 2009 10:48:51 GMT

The highly dispersed nature of any company's sales organization is a fact of life for every business. Whether you sell direct, via manufacturer's reps, wholesalers, distributors or retail, the ability to engage these channels is the second leading issue facing business executives today (see table below). Sales leadership in many corporations are hiding behind the economic doldrums excuse (with some legitimacy), but "best-in-class" Sales Executives are delivering results in more....http://www.interactyx.com/blog/sales-leadership-stop-making-excuses-engage-your-channels-and-deliver-success

Conducting Operation Training

franchise performance improvement — Mon, 14 May 2007 13:02:05 GMT

Our company, Franchise Performance Improvement, provides traning and consulting services to franchisors. One of the companies we've worked with in the past wants to contract with an external professional trainer to conduct their initial operations trianing. What are the advantages and disadvantages of hiring an expernal trainer as opposed to having an internal person conduct the training?

Who is Handling Your Reginal and National Meetings?

AcclaimMeetings — Thu, 12 Mar 2009 15:49:50 GMT

Don’t Underestimate the Value of Meetings

Despite recent press, successful companies are still holding meetings. They recognize the value of face-to-face time with their clients and staff. In-person meetings are most productive and establish trust and good working relationships, bringing more profit in the long term.

However, planning a meeting or event is time consuming and costly, and in today’s economy, companies are looking for ways to cut costs while maintaining their service and support levels. But with Acclaim Meetings, this is no longer an issue!

Acclaim Meetings helps companies plan meetings and events by providing site selection, contract negotiations and unmatched service capabilities without adding extra costs. Our extensive team of experts will help you design and plan meetings that will significantly reduce costs and increase productivity.

Now, there’s no longer reason to expend resources in this direction – your company can easily take it on without adding extra staff or overhead!

Seeking Industry Event Information

AcclaimMeetings — Thu, 12 Mar 2009 15:41:52 GMT

Besides this site, can anyone suggest a website that provides update event information?

Thanks,

Ben Milano
Acclaim Meetings
www.acclaimmeetings.com

Support Staff to Franchisees Ratio

jnelson41 — Thu, 03 Apr 2008 17:56:45 GMT

We are in the middle of a revamping of our Training and Supprt Departments and are wondering what is the norm of support staff per franchisees?

Alternate Supplier Program

Mr. Jamie J. Griffin, CFE — Wed, 26 Mar 2008 16:41:34 GMT

My company is currently looking to flesh out our process for approving alternate suppliers for Franchisees. If anyone has a draft or sample they could share, it would be much appreciated. My email address is jamiegriffin@raisingcanes.com.

Warmest regards,

Jamie

What effect does a Bear Market have on franchise purchases by individuals?

L..A. Jones — Mon, 24 Mar 2008 20:08:14 GMT

Common sense would say less people buy, but with layoffs and limited opportunities in traditional employment, maybe more people buy?

Operations Support Philosophy

Mr. Jamie J. Griffin, CFE — Wed, 21 Nov 2007 08:14:41 GMT

Good Morning,

I work with a quick service restaurant concept and my operations team has asked me to gather as much information about other franchisor's Operations support philosophy's, structures, and span of control of consultants as possible. If anyone would be willing to share an overview of their support services or performance services and the structure used, it would be much appreciated. My email address is jamiegriffin@raisingcanes.com. Happy Thanksgiving.

Regards,

Jamie

Looking for a speaker for training event.

cahanson — Wed, 30 Jan 2008 15:51:08 GMT

Hello folks!

I am the Training Manager for a Parking Management and Real Estate Development Company called Parkway Corporation (www.Parkwaycorp.com).

For our annual leadership retreat we are looking for an experienced entrepreneur to be our keynote speaker.

This would be a paid engagement in the Philadelphia area on June 5^th. You would have between 2-3 hours. Please email me at chanson at parkwaycorp.com for details.

Thanks,

Chad Hanson

Dramatically lower your costs while reducing much of the stress that comes with running a business

dperez — Mon, 14 Jan 2008 13:50:37 GMT

Hello all,

My name is David and I work for a company called Dalrada Financial Corporation. Here at Dalrada, our goal is to help business owners cut costs and reduce much of the stress that comes with running a business. Our program combines workers' compensation insurance, payroll processing services, human resources support, and benefits administration and is offered as a package to business owners. In addition, we have a safety and loss control team who are available to all of our clients. We currently process payroll and cover over 40,000 worksite employees. Due to this large buying power, we are able to offer workers' comp rates that are extremely competetive. Should you like further information, please check us out online at www.dalrada.com or contact me directly. It would be my pleasure to prepare no cost, no obligation quotes for anyone interested.

Best regards,

Food & Paper / Labor Costs

sticks — Sun, 13 Jan 2008 15:39:16 GMT

Does anyone have an idea of what the food & paper costs, labor costs for Qdoba, Moe's Southwest Grill and Baja Fresh Mexican Grill.

ned help!

COtter — Wed, 05 Sep 2007 12:17:10 GMT

Hello everyone,

We are a retail franchise that is in a growth mode. Recently, we decided that it was best to change our POS system. As such, we invested nearly $100,000 in hardware and software, and paid $20,000 to an IT employee that we had hired recently to help with the conversion.

Well, he up and quit on us with no notice and on the verge of beginning our big conversion, including visiting our stores and converting hardware, etc., as well as training. Needless to say, we are in a real pinch as we are a small company in a small town with little access to qualified personnel, not to mention the time and money lost.

DOES ANYONE ELSE USE "RETAIL-PRO?" KNOW OF ANYONE THAT KNOWS THE SYSTEM AND CAN BE BROUGHT IN TO HELP WITH THE CONVERSION AND TRAINING?

Please advise as this message is urgent!

Thank you!

Chris

Required Compensation Plan Structure

fmclain — Mon, 14 May 2007 14:33:46 GMT

I'm curious as to how many Franchisors out there dictate compensation plan structure via the Franchise Agreement and/or Operations Manuals to their Z's. For clarification, our concept uses a combination of salary + commissions and bonuses for ALL employees. We do not employ anyone on a wage & hour basis.

Thanks in advance for your response.

Best Regards,
Flynn

Franchisee Cooperatives

Mr. James B. Deerin Jr. — Wed, 28 Feb 2007 14:30:01 GMT

Our system is broken down into geographic regions. The franchisees in one of our regions want to create a more formal advertising co-op structure. Does anyone have experience with this, and perhaps willing to share documentation to create and operate? Thanks.